FAQ

Security Code

• Invalid or expired security codes
• I have not received my security code
• My signatory doesn’t have a mobile phone
• My signatory has a foreign number
• Several SMS senders for Yousign

E-mail reception

• My signer is not receiving their Yousign signature request by email
• I am not receiving Yousign email notifications

GDPR at Yousign

• Yousign & the GDPR

Other

• Why an ID can be refused?
• Is my electronic signature valid?
• How to unlock my account?
• I have been contacted to sign a document
• Set the access time to signature links
• I do not see a signature on my documents

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