How to unlock my account?

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To ensure our user's security, we'll block access to your account after 10 attempts to connect with a wrong password from same IP address. An error message will inform you that your account is blocked. 

You'll then receive an e-mail to alert you. If you are well aware of the attempts, click on the link to unlock your account. 

You can then go back to Yousign connexion page and enter correct ID and password. 

If you have forgotten your password, click on "Forgotten password" on the connexion page. 

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