I have not received my security code

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The security code will be automatically sent from Yousign when the signatory clicks on the green "SIGN" button:

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Here are a few simple things to look into:

  • Check whether the code was sent by email or telephone

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  • If it says "an SMS has been sent to":
    • Restart your mobile phone
    • Check that the phone number and the country code are correct
    • Check that the phone is switched on
    • Check that the phone has mobile network and is not in "Airplane" mode.
    • Do a test to check that you can receive other SMS messages (not sent from Yousign).
  • If it says "an E-mail has been sent to":
    • Check that the E-mail address is correct and that there are no typos
    • Check that the E-mail has not been put into your junk or spam box

If you have completed all of these checks, you can request a new code by clicking on the "You haven’t received a code? Click here" button

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If the problem persists, do not hesitate to contact the sender of the procedure who will contact our technical support.

Please not that we limit the amount of security codes to: 5 send requests within a period of 210 seconds.

As a result, it is not necessary to request more than 5 security codes in succession.

In addition, as a security measure, 5 attempts to enter the code are permitted per SMS code received. This means that if you still haven’t entered the correct code after 5 attempts, you will need to request another security code to be able to validate your signature.

 

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